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Refund and Cancellation Policy

Last Modified: May 14, 2025
At iSyWebs, we value your business and aim to deliver high-quality digital services that match your expectations. Please read our Refund and Cancellation Policy carefully to understand how we handle cancellations and refunds.
1. Service Cancellation Policy

a. Cancellation by the Client

  • You may request to cancel a service by emailing us at support@isywebs.com

  • Cancellations must be requested within 24 hours of placing the order.

  • After 24 hours, cancellations are subject to a partial deduction based on the work already initiated or completed.

  • Projects in final stages of development, design, or execution cannot be canceled.

b. Cancellation by ISYWebs

We reserve the right to cancel a project due to:

  • Non-cooperation or communication delays from the client

  • Non-payment or payment disputes

  • Incomplete project brief or violation of our terms of service

In such cases, a partial refund may be offered depending on the work done.
2. Refund Policy

Due to the nature of digital services (time-bound and labor-intensive), we follow a strict no-refund policy once work has commenced. However, we do offer limited refunds under the following conditions:

a. Eligibility for Refunds

  • If the project is canceled within 24 hours of payment and before work has started.

  • If ISYWebs is unable to deliver the project due to unforeseen internal issues.

  • In case of double payment or overpayment, refunds will be issued after verification.

b. Non-Refundable Situations

    • Change of mind after work has started.

    • Delays caused by client-side feedback, input, or approvals.

    • Project completion delays due to client-requested changes or scope modifications.

    • SEO, Ads, or Marketing campaign results that don’t match expectations (as performance depends on many external factors).

    • Any service labeled as non-refundable during onboarding or proposal phase.

3. Mode of Refund

  • Approved refunds will be processed via the original mode of payment.

  • Refunds are typically processed within 7–10 business days after confirmation.

  • You will receive a confirmation email when the refund is initiated.

4. Dispute Resolution
If you are not satisfied with our services, we encourage you to first reach out to our team at support@isywebs.com. We are committed to resolving concerns and finding an amicable solution.
5. Contact Us

For refund or cancellation requests, please contact:

ISYWebs
Email: support@isywebs.com
Phone: +91-XXXXXXXXXX
Website: www.isywebs.com